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Terms & Conditions

TERMS AND CONDITIONS OF SALE CONTRACT

These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Muna Home Ltd and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.

Payment

We accept MasterCard, Visa, American Express, Visa Debit and Maestro.

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by email at: info@munahome.com.

By placing an order via this website you are making an offer to Muna Home to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Muna Home for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Receipt of order confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact: info@munahome.com, so that we may investigate and confirm that your order has been placed successfully. 

Product description

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product size and colour

All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. Likewise, colours can vary slightly from rug to rug. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us - by email at: info@munahome.com.

Stock availability

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If an item is out of stock at the time of order, but due in stock within two weeks, this will be shown as in stock and we will process your order as normal but let you know that your order will be delayed.

If one or more item of a multiple order is out of stock, we will not dispatch your order until all items are in stock. We will let you know this, and give you the option to split your delivery for an additional delivery charge.

Shipping to a different delivery address

We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.

Delivery times and charges

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible.

Delivery charges are calculated by volumetric weight.

Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Muna Home or delay due to any reasonable rescheduling of delivery.

Title and Risk

We retain ownership of any products ordered until we have received full payment for such products.

Returns policy

We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 7 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. The buyer will cover the cost of shipping (both delivery and return). To return an item, you must first contact us. We will then arrange our courier to collect the item from you. Returns can be collected from your home, work or alternative address.

It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives.

Prices

All prices quoted on this website are accurate at the time of publication, are quoted in Euro (€). You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country. 

Data Protection

The Muna home Ltd is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act.

We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.